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Shipping policy

Thank you for shopping at Artibus365. We are committed to delivering your carefully selected design pieces safely and efficiently. Please read our shipping policy below for important information regarding processing times, delivery options, and international orders.

1. Processing Time

All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays.

For items that require special handling (e.g., oversized furniture), processing time may take longer. In such cases, we will contact you directly with details.

2. Domestic & International Shipping

We ship worldwide from Debrecen, Hungary. Our address is 4002 Debrecen, Mezőgazdász utca 8.

  • Domestic shipping (within Hungary): Estimated delivery time is 2–5 business days after dispatch.

  • EU countries: Delivery typically takes 4–10 business days, depending on your location.

  • International shipping (outside the EU): Delivery times vary, usually between 7–20 business days.

Please note that these are estimates and delays may occur due to customs or courier issues beyond our control.

3. Shipping Rates

Shipping rates are calculated at checkout based on the destination and size/weight of your order. For larger furniture items, custom shipping quotes may be required.

If you're unsure about the shipping cost for a specific item, please contact us at hello@artibus365.com before placing your order.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees in the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We recommend checking with your local customs office for more information.

5. Shipping Carriers

We work with trusted logistics partners including DHL, FedEx, and local courier services. Oversized or delicate items may be shipped via specialized freight companies with white-glove delivery upon request.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become active.

7. Damaged or Lost Shipments

In the unlikely event your order arrives damaged or is lost in transit, please contact us immediately at hello@artibus365.com with photos and order details. We will do our best to resolve the issue as quickly as possible.